OldCastle Customer Service Rep - North Las Vegas, NV in North Las Vegas, Nevada
Customer Service Rep - North Las Vegas, NV
Location: North Las Vegas, NV, US, 89030
Job ID: 119464
Superlite is a division of the Oldcastle Architectural Products Group (APG). APG is North America’s leading manufacturer and supplier of concrete masonry, dry mix, and hardscape products. With over $2B in sales, APG operates across 40 states and 5 Canadian provinces through a network of over 165 operating locations and more than 5,000 employees.
This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.
Essential Duties and Responsibilities
Assist customer with product questions, ordering, order tracking, complaints and problems
Enter orders into system for billing and delivery
Prepare quotes and coordinate mailings of literature and samples
Retrieve needed information for credit department
Issue credits or debits accurately when applicable
Answer incoming calls
Assist walk-in counter customers
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Print and distribute e-mailed customer purchase orders
Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job.
Requirements / Education / Experience
High school diploma /equivalent or comparable in related experience
Good with basic math
Skilled in Microsoft Office suite
Good organizational and problem-solving skills
Experience with multi-line phone system
Attention to detail
Pleasant phone personality
Ability to multi task
Ability to sit for extended periods of time
Ability to perform repetitive motions of the wrist, hands, and fingers to use a computer and keyboard
Bending and some lifting
Extensive phone and radio use
Tasks can be very repetitive
Slight lifting of ship tickets and overnight packages
What Oldcastle Offers You
A culture that values opportunity for growth, development, and internal promotion
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
Oldcastle has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the Oldcastle family. Oldcastle operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Oldcastle is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the Oldcastle family!
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Superlite Block is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Superlite Block is part of the Oldcastlecareers™ network.
Nearest Major Market:Las VegasJob Segment:Temporary, Sales, Contract
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