NV Employer Work From Home Customer Service Rep. in Las Vegas, Nevada

Apply online at www.go.enterprise.com

Work From Home CSR
$12.85 an hour plus bonuses
Full Time, shift starts between 11am - 1pm Central Time

Must currently live in the Las Vegas metro area (Applicants not in metro area will not be considered)
Minimum 2 years customer service experience supporting customers via phone, email, chat and/or in person required
Experience in a performance-based or metric-driven environment
Call center experience preferred
Experience handling help desk or escalated situations requiring problem resolution preferred
Have permanent residence with a defined working space that is clean and quiet
Ability to participate and complete mandatory training for 5 weeks M-F, from 9-5:30pm CST
Ability to complete I-9 work authorization paperwork in person
Ability to take any shift, Sunday through Saturday, with start times between 11am-1pm Central Time zone
Must be available to work both weekend days (Saturday & Sunday), 40 hours/week
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Exceptional communication both verbal and written; a good telephone voice, proper English usage, and the ability to "project" oneself over the phone are necessary
Must be dependable and comfortable working independently as well as part of a team where expertise is shared and feedback is welcomed
Advanced personal computing and keyboard skills
Ability to rely on provided resources and quickly research responses
Strong time management, organizational and problem-solving skills
Strong computer navigation skills and ability to toggle between different computer screens and programs
Ability to apply experience-based knowledge and leadership skills toward organizational goals
Strong sense of initiative and ability to stay optimistic while working with difficult customers
Computer or PC (no Mac) with compatible OS Versions: Windows 7, 8, 8.1, or Windows 10
Computer USB Headset with microphone
Modem and router
Must be directly connected to router/modem via Ethernet cable
High speed Internet access provided by a cable or fiber provider (no DSL, satellite or wireless)
Minimum upload speed of 2 mbps
Minimum download speed of 5 mbps
Use of wireless and WiFi "air cards" is prohibited

Responsibilities:
-Handle multiple tasks, such as, talking with and listening to customers while accessing, reading, and inputting information into numerous applications
-Handle incoming calls, efficiently resolving a variety of customer service inquiries
-Utilize problem-solving skills to efficiently answer customer requests
-Maintain, at a minimum, target levels of productivity and performance
-Locate and interpret complex information from a number of databases
-Maintain a courteous and pleasant demeanor while speaking with external and internal customers
-Adapt to the need of individual callers
-Accept repetitive work tasks while providing excellent service to customers
-Provide timely and accurate information reflecting a customer-oriented image for the company
-Seek to improve job performance through self-assessment, skill development, training and goal setting
-Maintain a regular and reliable level of attendance and punctuality
-Perform miscellaneous job-related duties as assigned