Veterans Affairs, Veterans Health Administration Program Support Assistant (Non VA Care) Temporary NTE 1 Year in Las Vegas, Nevada

  • Duties

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Duties
Summary

*THIS IS A TEMPORARY APPOINTMENT NOT TO EXCEED 1 YEAR*

OUR MISSION: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

* YOU CAN MAKE A DIFFERENCE*Come work in the entertainment capital of the world -- Las Vegas, Nevada! Whether it be the iconic strip; the exciting nightlife; the world renowned restaurants; or any of the outdoor adventures, Las Vegas has it. With over three-hundred days of fabulous weather, there is never a reason or season to stay home!

VHA provides patient centered care, delivered by engaged, collaborative teams in an integrated environment that supports learning and continuous improvement. We are seeking new team members interested in working in this environment. We are looking for team members that possess high energy, a strong work ethic, integrity, who are kind and empathetic, and who enjoy working for a collaborative, team-oriented system.We invite you to apply to become part of a team of professionals engaged in promoting positive organizational change to improve business outcomes and create a positive healthcare experience for patients, families, and caregivers.

Since 1972, VA Southern Nevada Healthcare System has been improving the health of the men and women who have so proudly served our nation. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.

Special Employment Consideration:VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact on the last page of the JOA for information on how to apply under this appointment authority via the Selective Placement Coordinator.

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Responsibilities

The incumbent serves as a Program Support Assistant (Authorization Clerk) in the Authorizations Section, VA Community Care, Nursing Service, Southern Nevada Healthcare System. Is responsible for preparing and managing authorizations for non-VA medical care authorized by the Las Vegas VA Medical Center (VAMC), as well as coordinating the logistical details associated with the specific care authorized. There are multiple complex processes and steps involved in these duties, and is an integral part of a team of employees working to serve the Veteran population to provide healthcare at non-VA medical facilities. Major Duties include but are not limited to:

  • Reviews and approves consults for VA Community Care from VA healthcare providers, screening for appropriateness, compliance with Non-VA Care Coordination (NVCC) policy, duplication and other identified expectations.

  • Ensures legal requirements governing eligibility and entitlement are met and renders decisions on eligibility independently and in collaboration with other non-VA medical care staff.

  • Interprets policy for patients, their families, agency employees and Veterans service organizations.

  • Prepares necessary authorization documents for vendors and patients.

  • Has extensive phone contact with Veteran patients who have authorized or emergent episodes of non-VA medical care to facilitate

  • Ensures appropriate documentation is maintained in VA records.

  • Coordinate receipt of proper medical documentation from admission sources and outpatient care sources.

  • Alerts appropriate clinical providers for availability of non-VA Medical care documentation to ensure appropriate hand-off occur between VA and non-VA providers.

  • Collaborates with Veteran patient and non-VA medical care providers regarding authorized non-VA medical care.

  • Coordinates scheduling between Veteran patient and vendors.

  • Tracks appointments to facilitate the progress of patient's care.

  • Appropriately refers clinical concerns associated with non-VA care episode to RN Case Manager.

  • Has extensive phone contact with Veteran patients who have authorized or emergent episodes of non-VA care.

  • Coordinates the interaction of the Veteran Patient with the non-VA vendor.

  • Addresses Veteran's concerns regarding additional services, ensuring when necessary the authorization is amended.

  • Serves as initial contact point of contact for any questions the Veteran patient may have during the entire episode of authorized medical care.

  • Researches and solves billing concerns expressed by Veteran Patients.

  • Collaborates daily with the RN Case Managers to facilitate appropriate case management of authorized episodes of non-VA medical care.

  • Communicates and interacts daily with non-VA and VA providers regarding requested non-VA care.

  • Communicates eligibility guidelines, policies and procedures to Veterans and vendors.

Work Schedule: Monday through Friday, 7:30 am to 4:00 pm

Position Description Title/PD#: Program Support Assistant, 04391A

Travel Required

Not required

Supervisory status

No

Promotion Potential

06

Who May Apply
This job is open to…

Open to Merit Promotion and VEOA Eligibles Residing in the Las Vegas Metropolitan Area

Questions? This job is open to 2 groups.

  • #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

  • Requirements

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Requirements
Conditions of Employment
  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Time in grade requirement is applicable.
  • Selective Service Registration is required for males born after 12/31/1959.

Physical Requirements:This work is sedentary and includes walking, standing, bending, talking on the phone and in person, carrying light items such as papers, books and training materials within the VA Southern Nevada Healthcare System.

Time-in-grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement

THE GS-6 REQUIRES:

GRADE**

GENERAL EXPERIENCE**

Or - SUBSTITUTION OF EDUCATION**

GS-6

1 year of specialized experience equivalent to the GS-5 level

Generally not acceptable. (see note below)

SPECIALIZED EXPERIENCE: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled such as experience as a Voucher Examiner that equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in Federal service. Examples of specialized experience include: Skill in applying rules of procedures concerning eligibility and benefits of non-VA medical care, receiving and approving consults, preparing authorizations for non-VA care and knowledge of National Non-VA Medical Care Coordination (NVCC). To receive credit for these skills, they must be documented in your resume.

Note: As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related the work of the position.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Additional information

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan CTAP)provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position."

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

You will be rated on the following competencies based on your application for this position.

Competency 1 – Ability to review records presented by an individual or designated source within the agency to determine the status of the individual casees and time span expected for processing cases. Competency 2 - Ability to explain current criteria for eligibility; benefits or obligations that apply directly to an individual situation. Competency 3 - Review guidelines and regulations to determine the specific provisions that are applicable to each case.

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

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Background checks and security clearance
Security clearance

Other

  • Required Documents

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Required Documents

The following documents are required:

  • Resume (Required)

**- Responses to the Occupational Questionnaire (if faxing in application).

  • If current or former federal employee, include your latestSF-50 – Notification of Personnel Action. This is a required form and must be submitted with your application. (No AWARDS SF-50 will be accepted)you must provide a copy of your last or most recent SF-50, "Notification of Personnel Action)." Please Note: Failure to submit your latest SF-50, may result in an ineligible rating.

Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference:When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

*Faxing Applications or Supporting Documents: *You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2011616.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

  • Benefits

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

  • Benefits for federal employees
  • Healthcare insurance
  • Pay and leave

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered: http://www.vacareers.va.gov/why-choose-va/benefits/index.asp.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

All applicants are encouraged to apply online.

To apply for this position, you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 11:59 PM (EST) on Thursday, October 05, 2017 to receive consideration.

  1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

  2. Click Submit My Answers to submit your application package.

NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

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Agency contact information
Alison R. Gregory
Phone

(702)791-9000x18992

Email

ALISON.GREGORY@VA.GOV

Address

VHA Southern Nevada HCS Las Vegas HRMS 05 6900 North Pecos Road North Las Vegas, NV

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Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your résumé and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided); otherwise, applicants will receive a notification letter via the U.S. Postal Service. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on “Application Status.” For a more detailed update of your status, click on “more information.” Information regarding applicant notification points can be found in the USAJobs Resource Center.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) office at OPM
  • Office of Equal Opportunity

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/479616600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 09/15/2017 to 10/05/2017

Salary: $36,888 to $47,958 per year

Pay scale & grade: GS 06

Work schedule: Full-Time - Full Time

Appointment type: Detail - Detail NTE 1 year